My Email or web hosting appears to be suspended. What can I do.

On the rare occassion a email address or web hosting service has been compromised. And therefore we need to suspend the service. 

Why Was Your Service Suspended?

Our monitoring systems detected that your email or web hosting account was compromised and used to send spam or malicious content. To protect our network, other customers, and maintain our reputation, we have temporarily suspended the affected service in line with our terms and conditions.

What Happens Next?

The suspension is a security measure to prevent further abuse. You’ll need to contact our support team during business hours to reset your password, or activate your service and verify your account.
Repeated compromises may lead to permanent cancellation of your email or web hosting services.

Why Is This Important?
Compromised accounts can harm our servers, impact deliverability for all customers, and pose security risks. Acting quickly helps restore your service and keeps everyone safe.

Get in touch

For any additional help, give us a call on 0800 2000 24 (+6439629520) (8AM to 6PM, Monday to Friday).

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