How do I set my auto reply for my email

You can set up an auto-reply (out-of-office message) with your 1st Domains email hosting. There are two ways to configure this:

  1. Through your 1st Domains account Mail Manager – this allows you to set an auto-reply for all email accounts.
  2. From within webmail – this allows you to set an auto-reply for a specific email address only.

Here’s how you can do it, step by step:

Mail manager:

  1. Log in to your 1st Domains account using your Account ID and Password.
  2. Go to the "Account Manager" page and click on "Manage Domains & Services."
  3. Select the domain name you want to manage (it’ll show up in red).
  4. Click on "Manage Email".
  5. Click on the mailbox you want to set the auto-reply message for and look for "Enable Auto Reply". Clicking on the email adress will expand for more options.
  6. Check the check box next to "Enable Auto Reply".
  7. Enter your subject line and out of office message.
  8. Scroll down the page and click on "Update"

You can also access your email and set up auto-responders using our fully featured webmail from any browser.

Webmail:

  1. Log into your email account that you want to set the auto reply for
  2. Click on "Settings" in the top right hand corner
  3. Select "Email Accounts" in the left hand menu
  4. Select the "Auto Reply" tab by clicking on it.
  5. Check the "Turn Auto Reply On" check box
  6. Enter your subject line. 
  7. Complete with entering your reply message in the Auto Reply text field. 
  8. Once completed click on "Save".

Once saved, the auto-reply becomes active. The system will send an auto-reply to the same email address only once every 24 hours. This prevents multiple auto-replies from being sent to the same recipient.

To disable the Auto reply, simple uncheck the "Turn Auto Reply On"(Webmail) or "Enable Auto Reply"(Mail Manager)

Get in touch

For any additional help, give us a call on 0800 2000 24 (+6439629520) (8AM to 6PM, Monday to Friday).

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