When a member of our support team asks you to use TeamViewer so they can view and assist you on your machine, they will direct you to our support page. Near the bottom left of the page, you will see a red button labeled “TeamViewer.” Click that button, and the program will automatically download to your computer. Once the download is complete, open your downloads folder, double-click the file, and run it to start the application.

When prompted by the application, and the agent has assigned your connection them, you will be asked to allow the support team member access. You can click accept. The agent will then have access to your computer. 

If you are using a Mac, there are additional settings that you will have to enable once you open the application. MacOS requires explicit permission for remote control features. TeamViewer cannot grant these permissions remotely, they must be set manually by the Mac user.

If prompted click on "Set up your Mac for TeamViewer" or go to "Help -> Check System Access"

For each permission click on the "Set up Accessibility option. This will open the "System Settings -> Privacy & Security"

Enable the toggle for "TeamViewer"

Repeat this for each permission: Screen Recording, Accessibility, Full Disk Access, and Remote Desktop.

Tips: If you see a ⚠️ icon in TeamViewer, it means some permissions are missing. Click on the ⚠️ icon to quickly access the settings.

Here is a more detailed instruction from TeamViewer for your Mac.

Once finished with the session the support team member will close the connection. This will no longer give access to your computer.