Loading content to your site is done using File Transfer Protocol (FTP). Please use the FTP IP address if your domain name is not currently live on our system.

NOTE: We do not currently support SFTP.

Several pre-configured directories are available in your account. Below is a brief description of some important directories:

• httpdocs: This is the directory where all files intended to be available on the web should be published. The httpdocs directory is located in your site's document root.

• error_docs: This directory allows you to customize server-generated error pages, such as "page not found." Replace the existing files with your own customized versions and contact us to enable custom error documents for your hosting account.

• statistics: This directory contains log files used for web statistics reporting. These files cannot be accessed directly via FTP but can be accessed through the Plesk Administrator.